Free Money-Back Guarantee

Benefits of a free 30-day Money-Back Guarantee

  • 100% refund within 30 days for non-use of Paris Pass
  • Shop with confidence in case of any changes
  • Simple refund process

How does the free 30-day guarantee work?

When you purchase The Paris Pass online, you will automatically receive a 30-day guarantee against any non-use of the product, giving you a full refund if you do not use and activate your pass.

This money-back guarantee is valid for 30 days and gives you an extra level of protection, meaning you can buy in confidence knowing that you will get your money back in case your plans change.

Please ensure you read The Paris Pass terms and conditions prior to purchase for full details.

How do I claim my money back?

Simply email us at info@parispass.com with your full name, your Paris Pass order reference number and details of your request.

You will then need to post all elements (all of which need to be unused in order to claim) to the Paris Pass customer service team. We will process your claim within five working days by either refunding your order value to your credit card or issuing a replacement Paris Pass.

Please make sure you read the Paris Pass terms and conditions prior to purchase for full details.

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