Money Back Guarantee

Benefits of 30 Day Money Back Guarantee

  • 100% refund within 30 days for non-use of Paris Pass
  • Shop with confidence in case of any changes
  • Simple and quick refund process

How does the 30 day Guarantee work?

When you purchase The Paris Pass online, you will automatically receive a 30 day guarantee against any non-use of the product for free, giving you a full refund if you do not use and activate your pass.

This Money Back Guarantee is valid for 30 days and gives you an extra level of protection, meaning you can buy in confidence knowing that you will get your money back in case your plans change.

Please ensure you read The Paris Pass terms and conditions prior to purchase for full details.

How do I claim my Money Back Guarantee?

Should you need to claim your Paris Pass Money Back Guarantee, simply email us at with your full name, your Paris Pass order reference number and details of your request.

You will then need to post all elements (all of which need to be unused in order to claim) to the Paris Pass customer service team. We will process your claim within five working days by either refunding your order value to your credit card or issuing a replacement Paris Pass.

Please  make sure you read the Paris Pass terms and conditions prior to purchase for full details.

Buying as a gift?

A Paris Pass is a unique and fun gift for anyone and with the Paris Pass Money Back Guarantee your purchase can be protected, making it a great option for those hard-to-pleasers on your gift list!

Please note: The Money Back Guarantee is activated through selection at the checkout and only through purchase of Paris Passes on this site. Refunds cannot be offered for Passes purchased on any site other than

Extended 12 month Money Back Guarantee

Additionally, you can extend your Money Back Guarantee for 12 months for a fee of 2.5% of transaction total (option to add this in the Checkout) giving you the peace of mind that all unused Paris Passes can be returned for a refund. Same terms apply as standard 30 day Guarantee when making a claim.