Stay safe while sightseeing

Due to public health measures in place as a result of COVID-19, our redemption centres are now closed. If you are due to arrive in Paris in the next few weeks, and have chosen to collect your pass in Paris, please contact our Customer Service team.

Many countries have issued preventative responses to COVID-19. Rest assured, The Paris Pass team and our attraction partners are monitoring the situation closely to provide as much assistance to passholders as possible. To avoid disappointment and to stay as safe as possible, please check opening times and alerts on the official websites of attractions you plan to visit. 

We recognise that many customers bought their passes well in advance of travel, and many attractions are temporarily closed due to COVID-19. As a result, we are now allowing customers with advance pass purchases to extend their passes for up to 2 years. You can find out more here

Still have questions? No problem. Contact our customer service team - they’re always happy to help.

Customer service opening times

Please note: our customer service team is currently handling a large volume of requests and response times may be impacted.


Monday - Friday: 9AM – 8PM (CET)

Saturday: 10AM – 4PM (CET)

Sunday: 10.30AM – 4.30PM (CET)

World Health Organization (WHO)

Learn about Coronavirus (COVID-19), advice for travellers as well as commonly asked questions.