Any questions

Check our FAQs below – they will answer about 95% of your questions

If you didn't find the answer in the FAQs, please feel free to send an email to our helpful customer service team. We'll get back to you as quickly as possible.


    • Does The Paris Pass come with a guidebook?
      Once you buy a Paris Pass you will be offered a free 120+ page extensive guidebook (available in three languages) detailing every attraction, as well as other various shopping and dining offers for you to take advantage of on your trip.
    • What are the main benefits of The Paris Pass?

      The Paris Pass is the complete sightseeing package. It includes a Paris Museum Pass with free entry to over 55 premier museums and monuments, as well as a Paris Attraction Pass with free entry to Paris’ top attractions.

      You can travel the metro, buses and RER within central Paris for free with a Paris Visite Pass and take a hop-on, hop-off Paris Big Bus Tour with an unlimited use ticket valid for 1 day.

      Don’t worry about waiting in line, skip the long queues at some of the busiest attractions and landmarks in the city and get clued up with our free guidebook with top tips and a map of the area. 

      The Paris Pass included the complete package, not to mention many more special offers from shopping to eating! 

    • Can I skip the lines?

      Yes, if you have a Paris Pass you qualify for fast track entry into many museums and attractions in Paris, particularly: The Louvre, The Musee D’Orsay, Centre Pompidou & Grevin Wax Museum.

    • Is there any benefit in buying the pass now?

      If you purchase the Paris Pass in advance, online, then you have the option to get it posted to you before you travel. This allows you to plan in advance and make an itinerary with the information provided to you in our guidebook.

      Then, as soon as you arrive in Paris, you can start using your card! 

      The Paris Pass will be valid 12 months from the date of purchase.




  • How does The Paris Pass work?

    The Paris Pass is designed to help save you money and time when visiting the capital. It’s simple and easy to use and combined with an extensive free 120+ page Guidebook, app and website, we can help you plan your visit to Paris.

    The Pass is a package made up of different elements: the Paris Museum Pass which gives you free entry to over 55 of Paris’s most famous museums; the Paris Attractions Pass which provides free entry to Paris’s best attractions including Musee Grevin, Seine River Cruise and a Wine Tasting experience; a Paris Visite Pass, which allows you to travel for free on the Paris transport system; a hop-on, hop-off free Paris Bus tour and many other discounts and offers.

    Once activated, you can use your pass on for the length of your pass duration, on consecutive days.

    Valid for 12 months from the date of purchase, the Paris Pass is your complete sightseeing package to Paris.

  • Who is The Paris Pass for?

    EVERYONE! The Paris Pass has something for everyone including families, couples, children, adults, first time visitors, repeat visitors, long haul visitors, short stay visitors, independent travellers, international visitors as well as French and local residents.

    The Paris Pass is for anyone who wants to save money and time whilst visiting one of the most exciting cities in the world.

  • Does The Paris Pass include any night time activities?

    Although the Paris Pass is predominantly to be used for day time attractions and activities, you can enjoy other offers like The Lido for spectacular shows, or grab a late night snack at Hard Rock Café.

    Click here for a list of attractions you can visit with the Paris Pass.

  • Who is behind The Paris Pass?

    The Paris Pass is owned and managed by sightseeing and tourism experts The Leisure Pass Group.

    The Leisure Pass Group have successful products throughout Europe including The London Pass and Berlin Pass.

    The Leisure Pass Group has won several industry awards including most recently the Silver Prize for Best Holiday Attraction Ticket Provider at the 2012 British Travel Awards.


  • How long is the Paris Pass valid for?

    The Paris Pass if valid for the duration of the pass purchased; ie, 2, 3, 4 or 6 days. These days must be used on consecutive days.

    Your pass will be activated as soon as you go to your first attraction, or activate it on any public transport, so be aware that if your pass is activated at 5pm or in the evening, this will count as your first calendar day.

    The Paris Pass is valid for 12 months from the date of purchase, so it makes the perfect gift for anyone planning to travel later in the year. Likewise, if you aren’t sure of when to plan your trip, you can purchase the pass in advance and with the help of our guidebook, start planning an itinerary before you go.

  • When can I start using the Pass?

    You can use your Paris Pass as soon as you have it! To begin using it you must first sign and date the Paris Pass, Paris Museums and Monuments Pass and the Paris Visite Travelcard.

    In addition you must write the serial number of the Paris Visite Travelcard on the ticket that is passed through the ticket machine. The card and ticket must be kept together at all times and both must be shown in the case of inspection.

    Once activated at an attraction, that will count as your first day and you can start using it straight away to take advantage of the great savings and discounts on offer for the duration of your pass. 

  • Are the 2 day, 3 day, 4 day and 6 day passes for consecutive days?
    Yes, the passes run on a consecutive day basis. If you have a 2 day Paris Pass and activate your pass on a Monday that will be included as the first day and your last day will be Tuesday.
    Note: if you start using your pass in the late afternoon or evening that will still count as your first day.
  • What happens if I change the date of my trip to Paris?
    Your Paris Pass (as well as your email confirmation voucher if you planned to collect your order in London) is valid for one year from the date of purchase.
  • How long is my Museum Pass valid for?

    Your Museum Pass part of the package is valid for the duration of the Paris Pass you selected - apart from 3 Day Paris Pass holders who have a 2 Day Museum Pass.


Safety Of Buying Online

  • If I buy online, how will I get my pass?
    You can choose to have your Paris Pass delivered to you before you travel, however you must allow 10-15 working days from your order date for the delivery.

    Alternatively, you can opt to collect your order once you arrive in Paris.

    The Paris Pass collection point is at the Grand Rex Cinema in central Paris. Full address details and opening times can be found here.
  • What payment options do you accept on your website?
    We accept Visa, MasterCard, Delta/Connect.
  • Is it safe to buy the Paris Pass online?
    Yes. We use secure encryption functionality to ensure your personal details are kept safe and unobtainable by others when buying online.

    Once the transaction is processed this functionality deletes your card number from our records, so there is no way that anyone can access the number through our website.

    We also use McAfee Hacker Safe software and a popular card processer SagePay to ensure our customers details are as safe as possible.

Christmas & New Year

  • Can I use the Paris Pass over the Christmas period and New Year?

    Yes. However, please be aware that some Paris Pass attractions and transport networks may operate restricted opening times or close for business during the Christmas and New Year period.

    Customers are advised to contact attractions before visiting to confirm opening times, and to avoid 25th December when planning your Paris Pass usage. Your Paris Pass will be valid for the consecutive days purchased even if you are unable to use the pass on one or more of those days.

Our 30 Day Money Back Guarantee gives you the right to cancel your order for The Paris Pass (including the Carte Musée and Paris Visite) within 30 days of completing of your online order. Note: this does not affect your statutory rights.

To cancel, you must contact us by email ( within 30 days of ordering online.

If you cancel your order you must return The Paris Pass (including the Carte Musée and Paris Visite) it to Leisure Pass Returns, PO BOX 25, Melton Mowbray, Leicestershire, LE13 1ZG, UK, within 30 days.

You are responsible for the cost of returning The Paris Pass (including the Carte Musée and Paris Visite).

You do not have the right to cancel your order for The Paris Pass (including the Carte Musée and Paris Visite) within the 30 Day Money Back Guarantee if you have activated The Paris Pass or otherwise started using The Paris Pass and / or any products included.

Our Extended Money Back Guarantee (if taken for a 2.5% fee) gives you the right to cancel your order within 12 months of purchasing online. You must contact us by email ( within 12 months and return your order to us – address details above. You do not have the right to cancel your order for The Paris Pass (including the Carte Musée and Paris Visite)  if you have activated the Paris Pass or otherwise started using The Paris Pass (including the Carte Musée and Paris Visite). All refunds will be minus the 2.5% fee.

The Paris Pass may only be used by the card's signatory on consecutive calendar days only. Once signed it is non-transferable. It is non-refundable, outside of the 30 day Money Back Guarantee or Extended Money Back Guarantee terms. No replacements or refunds can be offered for lost or stolen cards.

The Paris Pass does not give admission to temporary exhibitions or guided visits, or to any attractions when they are closed. Please note that most museums are closed Monday or Tuesday.

The Paris Pass is valid for use within 12 months following date of purchase unless otherwise specified. Once activated it will expire at the end of consecutive days purchased.

Opening times of participating Locations fluctuate from time to time and users of information on this website are advised to check with the Location concerned prior to visiting in order to ascertain the opening times.

The opinions expressed on this website are no more than fair comment of the authors and are not the opinions of the Publishers.

All offers, participants, attractions and services listed on this website are contractually bound with the Publishers to offer benefits, discounted, or free entry to Paris Pass holders, as well as other genuine offers and discounts where applicable. The Publishers have taken all reasonable care to ensure that only properly run and reputable locations of good standing are within the Paris Pass scheme. That said, the Publishers shall not be liable for any deficiencies in service, quality of merchandise or health and safety concerning any particular Attraction.

All and any complaints or claims for redress must be made directly to the Location concerned.

The Publishers shall not be responsible if any Location, contrary to the terms of its Contract with them, unlawfully and with no good cause, refuses free admission or other genuine offers and discounts where applicable. The Publishers will use reasonable endeavours (where such refusal is unreasonable and/or in breach of Contract) to facilitate admission or other genuine offers and discounts to Paris Pass holders by the Location concerned; however, if the Publishers should fail in their attempts, they shall not be liable for any loss, damage, expense, or inconvenience suffered, in whole or in part.

Whilst the Publishers will have used all reasonable endeavours to ensure that the information contained on this website is accurate, they shall not be liable for any loss, expense, damage or other inconvenience caused, in whole or in part, by reliance upon such information. The user of the information does so at his own risk.

Holders of the Paris Pass recognise and accept that they visit any Location voluntarily and entirely at their own risk.

The Publishers are not in any way responsible for the conditions of the Location or venues or third party acts or omissions at any Location, venue, or service.

Registered Company Name: Leisure Pass Group Limited | Company Number: 3497724

Place of Registration: England & Wales | Registered Office Address: 75 Wells St, London W1T 3QH, UK

Yes! It is completely safe to buy the Paris Pass online!

Your credit or debit card information is secure at all times and there is really no need to be nervous about buying the Paris Pass on the internet.

The Leisure Pass Group take security very seriously and use state of the art and secure sockets layer (SSL) technology. SSL or 'secure mode' means that all of your details are encrypted to help keep them secure.

Encryption creates billions of code combinations to protect each transaction made on our site, so your card and personal details cannot be viewed by anyone else using the internet.

As soon as you access the "details" page of our purchase process, ie. before you enter any personal or payment details, your browser will go into secure mode.

You can check that you are shopping in a secure environment by looking for a locked padlock or a key icon at the bottom or top of your screen.

Within the purchase process we also ask for your card billing address as an additional security check.

Paris Pass payments are processed by a trusted third party payment processing company - Sagepay - who encrypt all credit or debit card information and authorise payments directly.

Neither Sagepay nor the Leisure Pass Group retain your credit card details after purchase. This is why you need to enter your card details each time you order.

We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary internet cookies from any sites that you may have visited.