Check our FAQs below – they will answer about 95% of your questions

Contact

  • How do I contact the Paris Pass by telephone?

    Call us

    From within the UK: 020 7293 0972
    From overseas: +44 20 7293 0972

    WhatsApp (available for text chat only) +44 (0) 7827534453

    Our customer service team is available:
    Weekdays: 9am and 5pm (excluding UK bank holidays)
    Saturday: 10am to 4pm
    Sunday: 10.30am to 4.30pm (GMT)

COVID-19 FAQ's

  • How is COVID-19 impacting my upcoming travel plans with my Paris Pass?

    Unfortunately, many sights and cities are currently closed for business. We advise you to check attraction websites for the most up-to-date information.

    Please note that we are now offering the ability to extend your pass for up to 2 years from the date of purchase and refunds on unused passes up to 90 days after purchase.  

    If your travel plans have been negatively impacted by COVID-19 and you need further assistance with your booking, please email us using the form above. We will respond within 7 business days or less.

  • I have an escalated issue that needs to be resolved. How do I contact customer service?

    Please give us a call or email us, using the form above.

    Call us

    From within the UK: 020 7293 0972
    From overseas: +44 20 7293 0972

    WhatsApp (available for text chat only) +44 (0) 7827534453

    Our customer service team is available:
    Weekdays: 9am and 5pm (excluding UK bank holidays)
    Saturday: 10am to 4pm
    Sunday: 10.30am to 4.30pm (GMT)

     

  • How do I extend my pass for 2 years?

    Here’s the good news: you don’t have to do a thing! We’re taking care of that for you. Your pass will work for 2 years from the date of purchase. So relax and don’t worry - you have plenty of time to visit your favourite city once we are up and running again.

  • Should I purchase a pass now for an upcoming trip?

    Absolutely! Our Paris Pass is available for advance purchase despite attractions being currently closed. If you purchase a pass now, you can have peace of mind that:

    - Passes are at the lowest prices of the season and you can start your experience any time within 2 years from the time of purchase

    - You can now obtain refunds on unused passes for up to 90 days after purchase. Within the first 14 days, you will receive a full refund. If your request falls between day 15 and day 90, your refund will be subject to a processing fee. See the Terms & Conditions for more information.

    - You are supporting the tourism recovery effort and helping our family of attraction partners!

  • How should I prepare for my upcoming trip?

    We recommend you check the travel advisory from your local authority for travel planning.

    However, we do advise checking opening times of attractions directly on the attraction website and if unsure we’re on hand to help through our various customer service channels, detailed above.

    We also know that your future travel plans may change, that’s why we’re offering 90-day cancellation. Plus, you have up to 2 years to start using your pass - and you don’t have to commit to the date in advance. This means you can plan your sightseeing safely in the knowledge that you’re protected if things change.

  • Where can I get travel updates?

    We recommend you monitor the local government’s website for updates on the situation on a local level, as well as checking the travel guidelines for your country.

Benefits

  • Does The Paris Pass come with a guidebook

    Once you buy a Paris Pass you will be offered a free 120+ page extensive guidebook (available in three languages) detailing every attraction, as well as other various shopping and dining offers for you to take advantage of on your trip.

  • What are the main benefits of The Paris Pass

    The Paris Pass is the complete sightseeing package. It includes a Paris Museum Pass with free entry to over 55 premier museums and monuments, as well as a Paris Attraction Pass with free entry to Paris’ top attractions.

    You can travel the metro, buses and RER within central Paris for free with a Paris Visite Pass and take a hop-on, hop-off Paris Big Bus Tour with an unlimited use ticket valid for 1 day.

    Don’t worry about waiting in line, skip the long queues at some of the busiest attractions and landmarks in the city and get clued up with our free guidebook with top tips and a map of the area. 

    The Paris Pass included the complete package, not to mention many more special offers from shopping to eating! 

  • Can I skip the lines

    Yes, if you have a Paris Pass you qualify for fast track entry into many museums and attractions in Paris, particularly: The Louvre, The Musee D’Orsay, Centre Pompidou & Grevin Wax Museum.

  • Is there any benefit in buying the pass now

    If you purchase the Paris Pass in advance, online, then you have the option to get it posted to you before you travel. This allows you to plan in advance and make an itinerary with the information provided to you in our guidebook.

    Then, as soon as you arrive in Paris, you can start using your card! 

    The Paris Pass will be valid for 2 years from the date of purchase.

General

  • How does The Paris Pass work

    The Paris Pass is designed to help save you money and time when visiting the capital. It’s simple and easy to use and combined with an extensive free 120+ page Guidebook and website, we can help you plan your visit to Paris.

    The Paris Pass comes in 2, 3*, 4 and 6 day durations to suit all kinds of trips, from short weekend city breaks, to longer vacations. Your Paris Pass is activated the first time you scan it through at an attraction and is valid to use for consecutive days of your Pass duration – 2, 4, 3 or 6 days. Watch our video to find out more. 

    *The 3 Day Paris Pass comes with a 2 day Museum Pass.

    The Pass is a package made up of different elements: the Paris Museum Pass which gives you free entry to over 55 of Paris’s most famous museums; the Paris Attractions Pass which provides free entry to Paris’s best attractions including Musee Grevin, Seine River Cruise and a Wine Tasting experience; a Paris Visite Pass, which allows you to travel for free on the Paris transport system; a hop-on, hop-off free Paris Bus tour and many other discounts and offers.

    The Paris Pass is also subject to a “purse value” of maximum gate prices (a total value of attraction entries) related to the number of days on your pass. For example; with a 6 day adult Paris Pass (online price: €239) you get a whopping €350 worth of attraction entry! If you exceed your “purse value”, the pass will expire.

    Once activated, you can use your pass on for the length of your pass duration, on consecutive days.
    Valid for 12 months from the date of purchase, the Paris Pass is your complete sightseeing package to Paris.

    Complete breakdown of purse values:

      2 Day 3 Day 4 Day 6 Day
    Adult €225.00 €275.00 €325.00 €375.00
    Teen €175.00 €215.00 €260.00 €300.00
    Child €100.00 €120.00 €150.00 €175.00
  • Who is The Paris Pass for

    EVERYONE! The Paris Pass has something for everyone including families, couples, children, adults, first time visitors, repeat visitors, long haul visitors, short stay visitors, independent travellers, international visitors as well as French and local residents.

    The Paris Pass is for anyone who wants to save money and time whilst visiting one of the most exciting cities in the world.

  • Does The Paris Pass include any night time activities

    Although the Paris Pass is predominantly to be used for day time attractions and activities, you can enjoy other offers like The Lido for spectacular shows, or grab a late night snack at Hard Rock Café.

    Click here for a list of attractions you can visit with the Paris Pass.

  • Who is behind The Paris Pass

    The Paris Pass is owned and managed by sightseeing and tourism experts The Leisure Pass Group.

    The Leisure Pass Group have successful products throughout Europe including The London Pass and Berlin Pass.

    The Leisure Pass Group has won several industry awards including most recently the Silver Prize for Best Holiday Attraction Ticket Provider at the 2012 British Travel Awards.

Validity

  • How long is the Paris Pass valid for

    The Paris Pass if valid for the duration of the pass purchased; ie, 2, 3, 4 or 6 days. These days must be used on consecutive days.

    Your pass will be activated as soon as you go to your first attraction, or activate it on any public transport, so be aware that if your pass is activated at 5pm or in the evening, this will count as your first calendar day.

    The Paris Pass is valid for 24 months from the date of purchase, so it makes the perfect gift for anyone planning to travel later in the year. Likewise, if you aren’t sure of when to plan your trip, you can purchase the pass in advance and with the help of our guidebook, start planning an itinerary before you go.

  • When can I start using the Pass

    You can use your Paris Pass as soon as you have it! To begin using it you must first sign and date the Paris Pass, Paris Museums and Monuments Pass and the Paris Visite Travelcard.

    In addition you must write the serial number of the Paris Visite Travelcard on the ticket that is passed through the ticket machine. The card and ticket must be kept together at all times and both must be shown in the case of inspection.

    Once activated at an attraction, that will count as your first day and you can start using it straight away to take advantage of the great savings and discounts on offer for the duration of your pass. 

  • Are the 2 day, 3 day, 4 day and 6 day passes for consecutive days
    Yes, the passes run on a consecutive day basis. If you have a 2 day Paris Pass and activate your pass on a Monday that will be included as the first day and your last day will be Tuesday.
     
    Note: if you start using your pass in the late afternoon or evening that will still count as your first day.
  • What happens if I change the date of my trip to Paris

    Your Paris Pass (as well as your email confirmation voucher if you planned to collect your order in Paris) is valid for two years from the date of purchase.

  • What happens if my plans change and I can’t/don’t use The Paris Pass

    For all customers that purchase passes from September 1 2020 onwards, you can now obtain refunds on unused passes for up to 90 days after purchase. See the Terms & Conditions for more information.

  • What should I do if my plans change due to COVID-19?

    Many countries have issued preventative responses to the virus, but that doesn’t mean you have to cut your trip short. All passes are valid for 24 months from the date of purchase. Find out more here. We are now offering refunds on unused passes up to 90 days after purchase. 

  • How long is my Museum Pass valid for

    Your Museum Pass part of the package is valid for the duration of the Paris Pass you selected - apart from 3 Day Paris Pass holders who have a 2 Day Museum Pass.

Purchase

Attractions

Savings

  • How much can I save with The Paris Pass

    With prices starting at just €131 for an Adult pass, the Paris Pass entitles you to free entry to over 60 museums, free travel, a free hop-on, hop-off bus and much more. 

    To see just five top attractions in Paris; Paris Bus Tour, French Wine Tasting, Palace of Versailles, Seine River Cruise and the Louvre Museum it would cost you €112 in total, if you were to buy an entry ticket per attraction. 

    So you’re making a staggering saving on being able to visit over 60 top attractions in Paris for free!

  • Which Paris Pass offers the best savings

    The 6 day Paris Pass is the most economical, working out at under €29 a day when you include the cost of a 6 day travelcard already rolled into the price. For instance, the 6 day Paris Pass is €224 - so each day would work out as just over 37 EUR, but if you were to buy a Travelcard as well that would cost over €50 EUR. So you're really only spending €29 a day to access the top attractions as well as make the most of unlimited travel!

Transport

Safety Of Buying Online

  • If I buy online, how will I get my pass

    You can choose to have your Paris Pass delivered to you before you travel, however you must allow 10-15 working days from your order date for the delivery.

    Alternatively, you can opt to collect your order once you arrive in Paris.

    The Paris Pass collection point is:

    During weekends: 

    Big Bus Ticket Shop
    11 Avenue de L'Opera
    75001 Paris

    Opening hours: Friday – Sunday: 09.00 - 18.00

    During weekdays: 

    Big Bus Paris
    17 quai de Grenelle
    75015 Paris

    Opening hours: Monday – Thursday: 09.00 - 12.00



    For more information - Check out Shipping & Collection Page

  • What payment options do you accept on your website

    We accept Visa, MasterCard, Delta/Connect.

  • Is it safe to buy the Paris Pass online

    Yes. We use secure encryption functionality to ensure your personal details are kept safe and unobtainable by others when buying online.

    Once the transaction is processed this functionality deletes your card number from our records, so there is no way that anyone can access the number through our website.

    We also use McAfee Hacker Safe software and a popular card processer SagePay to ensure our customers details are as safe as possible.

Christmas & New Year

  • Can I use the Paris Pass over the Christmas period and New Year

    Yes. However, please be aware that some Paris Pass attractions and transport networks may operate restricted opening times or close for business during the Christmas and New Year period.

    Customers are advised to contact attractions before visiting to confirm opening times, and to avoid 25th December when planning your Paris Pass usage. Your Paris Pass will be valid for the consecutive days purchased even if you are unable to use the pass on one or more of those days.

Any questions?

If you didn't find the answer in the FAQs, please use the short form below to submit a question to our customer service staff. We'll get back to you as quickly as possible.

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If you still have a question, click below to send your message to us.

Prefer to Call?

Our customer service team is available:
Weekdays: 9am and 5pm (excluding UK bank holidays)
Saturday: 10am to 4pm
Sunday: 10.30am to 4.30pm (GMT)

From within the UK:
020 7293 0972
From overseas:
+44 20 7293 0972
WhatsApp (available for text chat only)
+44 (0) 7827534453

You can write to us at:

The Leisure Pass Group Limited
25 Soho Square
London
W1D 3QR