Check our FAQs below – they will answer about 95% of your questions

Contact

• How do I contact the Paris Pass by telephone?

  Call us

  From within the UK: 020 7293 0972
  From overseas: +44 20 7293 0972
  
  WhatsApp (available for text chat only) +44 (0) 7827534453
  
  Our customer service team is available:
  Weekdays: 9am and 5pm (excluding UK bank holidays)
  Saturday: 10am to 4pm
  Sunday: 10.30am to 4.30pm (GMT)

COVID-19 FAQ's

• How is COVID-19 impacting my upcoming travel plans with my Paris Pass?

  Unfortunately, many sights and cities are currently closed for business. We advise you to check attraction websites for the most up-to-date information.
  
  Please note that we are now offering the ability to extend your pass for up to 2 years from the date of purchase and refunds on unused passes up to 90 days after purchase.  
  
  If your travel plans have been negatively impacted by COVID-19 and you need further assistance with your booking, please email us using the form above. We will respond within 7 business days or less.

• I have an escalated issue that needs to be resolved. How do I contact customer service?

  Please give us a call or email us, using the form above.
  
  

  Call us

  From within the UK: 020 7293 0972
  From overseas: +44 20 7293 0972
  
  WhatsApp (available for text chat only) +44 (0) 7827534453
  
  Our customer service team is available:
  Weekdays: 9am and 5pm (excluding UK bank holidays)
  Saturday: 10am to 4pm
  Sunday: 10.30am to 4.30pm (GMT)

   

• How do I extend my pass for 2 years?

  Here’s the good news: you don’t have to do a thing! We’re taking care of that for you. Your pass will work for 2 years from the date of purchase. So relax and don’t worry - you have plenty of time to visit your favourite city once we are up and running again.

• Should I purchase a pass now for an upcoming trip?

  Absolutely! Our Paris Pass is available for advance purchase despite attractions being currently closed. If you purchase a pass now, you can have peace of mind that:

  - Passes are at the lowest prices of the season and you can start your experience any time within 2 years from the time of purchase
  
  - You can now obtain refunds on unused passes for up to 90 days after purchase. Within the first 14 days, you will receive a full refund. If your request falls between day 15 and day 90, your refund will be subject to a processing fee. See the Terms & Conditions for more information.
  
  - You are supporting the tourism recovery effort and helping our family of attraction partners!

• How should I prepare for my upcoming trip?

  We recommend you check the travel advisory from your local authority for travel planning.
  
  However, we do advise checking opening times of attractions directly on the attraction website and if unsure we’re on hand to help through our various customer service channels, detailed above.
  
  We also know that your future travel plans may change, that’s why we’re offering 90-day cancellation. Plus, you have up to 2 years to start using your pass - and you don’t have to commit to the date in advance. This means you can plan your sightseeing safely in the knowledge that you’re protected if things change.

• Where can I get travel updates?

  We recommend you monitor the local government’s website for updates on the situation on a local level, as well as checking the travel guidelines for your country.

Benefits

• Does The Paris Pass come with a guidebook

  Once you buy a Paris Pass you will be offered a free 120+ page extensive guidebook (available in three languages) detailing every attraction, as well as other various shopping and dining offers for you to take advantage of on your trip.

• What are the main benefits of The Paris Pass

  The Paris Pass is the complete sightseeing package. It includes a Paris Museum Pass with free entry to over 55 premier museums and monuments, as well as a Paris Attraction Pass with free entry to Paris’ top attractions.

  You can travel the metro, buses and RER within central Paris for free with a Paris Visite Pass and take a hop-on, hop-off Paris Big Bus Tour with an unlimited use ticket valid for 1 day.

  Don’t worry about waiting in line, skip the long queues at some of the busiest attractions and landmarks in the city and get clued up with our free guidebook with top tips and a map of the area. 

  The Paris Pass included the complete package, not to mention many more special offers from shopping to eating! 

• Can I skip the lines

  Yes, if you have a Paris Pass you qualify for fast track entry into many museums and attractions in Paris, particularly: The Louvre, The Musee D’Orsay, Centre Pompidou & Grevin Wax Museum.

• Is there any benefit in buying the pass now

  If you purchase the Paris Pass in advance, online, then you have the option to get it posted to you before you travel. This allows you to plan in advance and make an itinerary with the information provided to you in our guidebook.

  Then, as soon as you arrive in Paris, you can start using your card! 

  The Paris Pass will be valid for 2 years from the date of purchase.

General

• How does The Paris Pass work

  The Paris Pass is designed to help save you money and time when visiting the capital. It’s simple and easy to use and combined with an extensive free 120+ page Guidebook and website, we can help you plan your visit to Paris.

  The Paris Pass comes in 2, 3*, 4 and 6 day durations to suit all kinds of trips, from short weekend city breaks, to longer vacations. Your Paris Pass is activated the first time you scan it through at an attraction and is valid to use for consecutive days of your Pass duration – 2, 4, 3 or 6 days. Watch our video to find out more. 

  *The 3 Day Paris Pass comes with a 2 day Museum Pass.

  The Pass is a package made up of different elements: the Paris Museum Pass which gives you free entry to over 55 of Paris’s most famous museums; the Paris Attractions Pass which provides free entry to Paris’s best attractions including Musee Grevin, Seine River Cruise and a Wine Tasting experience; a Paris Visite Pass, which allows you to travel for free on the Paris transport system; a hop-on, hop-off free Paris Bus tour and many other discounts and offers.

  The Paris Pass is also subject to a “purse value” of maximum gate prices (a total value of attraction entries) related to the number of days on your pass. For example; with a 6 day adult Paris Pass (online price: €239) you get a whopping €350 worth of attraction entry! If you exceed your “purse value”, the pass will expire.

  Once activated, you can use your pass on for the length of your pass duration, on consecutive days.
  Valid for 12 months from the date of purchase, the Paris Pass is your complete sightseeing package to Paris.

  Complete breakdown of purse values:

  	2 Day	3 Day	4 Day	6 Day
  Adult	€225.00	€275.00	€325.00	€375.00
  Teen	€175.00	€215.00	€260.00	€300.00
  Child	€100.00	€120.00	€150.00	€175.00

• Who is The Paris Pass for

  EVERYONE! The Paris Pass has something for everyone including families, couples, children, adults, first time visitors, repeat visitors, long haul visitors, short stay visitors, independent travellers, international visitors as well as French and local residents.

  The Paris Pass is for anyone who wants to save money and time whilst visiting one of the most exciting cities in the world.

• Does The Paris Pass include any night time activities

  Although the Paris Pass is predominantly to be used for day time attractions and activities, you can enjoy other offers like The Lido for spectacular shows, or grab a late night snack at Hard Rock Café.

  Click here for a list of attractions you can visit with the Paris Pass.

• Who is behind The Paris Pass

  The Paris Pass is owned and managed by sightseeing and tourism experts The Leisure Pass Group.

  The Leisure Pass Group have successful products throughout Europe including The London Pass and Berlin Pass.

  The Leisure Pass Group has won several industry awards including most recently the Silver Prize for Best Holiday Attraction Ticket Provider at the 2012 British Travel Awards.

Validity

• How long is the Paris Pass valid for

  The Paris Pass if valid for the duration of the pass purchased; ie, 2, 3, 4 or 6 days. These days must be used on consecutive days.

  Your pass will be activated as soon as you go to your first attraction, or activate it on any public transport, so be aware that if your pass is activated at 5pm or in the evening, this will count as your first calendar day.

  The Paris Pass is valid for 24 months from the date of purchase, so it makes the perfect gift for anyone planning to travel later in the year. Likewise, if you aren’t sure of when to plan your trip, you can purchase the pass in advance and with the help of our guidebook, start planning an itinerary before you go.

• When can I start using the Pass

  You can use your Paris Pass as soon as you have it! To begin using it you must first sign and date the Paris Pass, Paris Museums and Monuments Pass and the Paris Visite Travelcard.

  In addition you must write the serial number of the Paris Visite Travelcard on the ticket that is passed through the ticket machine. The card and ticket must be kept together at all times and both must be shown in the case of inspection.

  Once activated at an attraction, that will count as your first day and you can start using it straight away to take advantage of the great savings and discounts on offer for the duration of your pass. 

• Are the 2 day, 3 day, 4 day and 6 day passes for consecutive days
  Yes, the passes run on a consecutive day basis. If you have a 2 day Paris Pass and activate your pass on a Monday that will be included as the first day and your last day will be Tuesday.

   

  Note: if you start using your pass in the late afternoon or evening that will still count as your first day.
• What happens if I change the date of my trip to Paris

  Your Paris Pass (as well as your email confirmation voucher if you planned to collect your order in Paris) is valid for two years from the date of purchase.

• What happens if my plans change and I can’t/don’t use The Paris Pass

  For all customers that purchase passes from September 1 2020 onwards, you can now obtain refunds on unused passes for up to 90 days after purchase. See the Terms & Conditions for more information.

• What should I do if my plans change due to COVID-19?

  Many countries have issued preventative responses to the virus, but that doesn’t mean you have to cut your trip short. All passes are valid for 24 months from the date of purchase. Find out more here. We are now offering refunds on unused passes up to 90 days after purchase. 

• How long is my Museum Pass valid for

  Your Museum Pass part of the package is valid for the duration of the Paris Pass you selected - apart from 3 Day Paris Pass holders who have a 2 Day Museum Pass.

Purchase

• How much does a Paris Pass cost

  The Paris Pass price depends on who you’re buying the pass for, i.e., Adult, Teen, Child, and how long the duration of the pass is.

  For more information on pricing, click here.

  Note: the longer the duration, the better value the pass.

• If I order online how do I receive The Paris Pass

  If you order the pass online through the website, you will have the option of choosing a delivery address or alternatively, the option to pick it up at the redemption centre in Paris.

  Check out our Shipping and Collection page for more information.

• Can I buy The Paris Pass when I am in Paris

  You can buy the Paris Pass in Paris at our redemption centre, located here.

  Address:
  Big Bus Ticket Shop
  11 Avenue de L'Opera
  75001 Paris

  Alternatively, you can purchase the Paris Pass from these three retailers:
  - Set in Paris
  - Choco-Story
  - Les Caves du Louvre

• Can I buy The Paris Pass at the Airport

  No - The Paris Pass is only available to purchase from our Paris Pass Desk in Central Paris, located here.

  Address: 

  Big Bus Ticket Shop
  11 Avenue de L'Opera
  75001 Paris

  Nearest Metro: Pyramides

  Directions from Pyramides (Lines 7 & 14)
  1) Exit 2 on to Rue de l'Echelle
  2) Turn left at the top of the stairs
  3)The collection centre is located on the right hand side.

  Opening hours: 
  Monday – Sunday: 09.30 - 18.30

  Alternatively you can order your Paris Pass through our website and get it delivered to a home address or pick it up in Paris when you arrive. 

• How do you define a child
  You can buy a Child Passes for 4-11 year olds and you will need a Teen Passes for 12-17 year olds.

  Adult Passes are 18 year olds and above.

   

  Please note: Teen Passes do not come with a Museum Pass included. If a Teen is planning on visiting museums and monuments unaccompanied by an adult, an Adult Pass is required.
• How much would a standard daily Travelcard cost

  1 day travel ticket would normally cost €12, so you’d be making a significant saving if you were to buy the 6 day Paris Pass, with the Travelcard included in the price of the pass.

• Do you offer discounts for groups, students or senior citizens

  Because the Paris Pass has been specially created to help visitors save both time and money, we do not offer any further discounts when booking.

  To get a better understanding of the savings by using a Paris Pass, click here.

• Can I buy The Paris Pass for a group

  You can purchase up to 20 tickets per ticket type when you buy online. The Paris Pass, however, is not designed for large groups of travellers and in some cases large groups may be turned away from certain attractions.

  If you are travelling in a large group, contact each attraction in advance to avoid any disappointment.

  Please note: Teen Paris Passes do not come with a Museum Pass included. If a group of Teens will be visiting museums and monuments unaccompanied by an adult, an Adult Paris Pass will be required.

• How do I use an offer code or discount code
  Enter and redeem your offer code on the checkout page after you have chosen your product(s).

   

  Note: Offer codes cannot be used in conjunction with any other discount.
• Why haven't I received my email confirmation

  Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation then we recommend you check your spam filter or junk folder.

  If you still cannot locate an email then please send a request through to our customer service team confirming your email address and order reference number.

Attractions

• What are the normal costs of the attractions
  The entry costs for all attractions vary and may be over €30.00 for an adult ticket. To see how much you could save on normal entry costs, browse our Paris attractions section for a comparative entry cost to see how much you can save with the Paris Pass.
• Does the pass include all of Paris’s attractions

  The Paris Pass includes free entry into over 60 Paris museums and art galleries, as well as entry into popular tours and cruises.

  For a full list of the attractions, click here.

• Can I visit the same attraction twice with my Paris Pass

  The Paris Pass only allows single entry to each attraction. Repeat entry is not allowed.

• Where can I use The Paris Pass? Which attractions are included
  The Paris Pass can be used in over 60 attractions, museums and galleries, as well as tours and cruises. For example Palace of Versailles, The Louvre, Notre Dame Cathedral, Paris Opera House and the Seine River Cruise. 

   

  For a full list of the attractions, click here.
• Are the attractions open all year round

  Usually, the majority of attractions included on The Paris Pass are open all year round, however, there may be some partial closures around Christmas and New Year. 

  Check the opening hours and dates for each attraction in advance to help plan your trip.

• How do I find out an attraction’s opening times and closing times

  Find out specific opening times and closures on the attractions page, here.

  Alternatively, check your complimentary guidebook sent out with every Paris Pass order.

• Is The Paris Pass suitable for those with disabilities and their carers

  Some attractions may offer carer places or free entry to visitors with disabilities, so The Paris Pass might not be the most suitable for them as requirements vary from attraction to attraction. Please contact them directly for further information.

Savings

• How much can I save with The Paris Pass

  With prices starting at just €131 for an Adult pass, the Paris Pass entitles you to free entry to over 60 museums, free travel, a free hop-on, hop-off bus and much more. 

  To see just five top attractions in Paris; Paris Bus Tour, French Wine Tasting, Palace of Versailles, Seine River Cruise and the Louvre Museum it would cost you €112 in total, if you were to buy an entry ticket per attraction. 

  So you’re making a staggering saving on being able to visit over 60 top attractions in Paris for free!

• Which Paris Pass offers the best savings

  The 6 day Paris Pass is the most economical, working out at under €29 a day when you include the cost of a 6 day travelcard already rolled into the price. For instance, the 6 day Paris Pass is €224 - so each day would work out as just over 37 EUR, but if you were to buy a Travelcard as well that would cost over €50 EUR. So you're really only spending €29 a day to access the top attractions as well as make the most of unlimited travel!

Transport

• Do children travel free on Paris public transport
  Children under 4 years can ride Paris transport for free.
• Where can I travel with the Paris Visite Travelcard

  The Paris Pass includes a Travelcard called the Paris Visite Pass. This gives you unlimited use of Paris’ public transport, including Metro, RER overground trains, buses, trams, SNCF and the Montmartre Funicular.

• Is the transport limited to certain hours of the day
  The Metro is open from 05:30 until 01.15 and on Fridays this extends to 02:15.

  Local buses, RER and the rail network’s hours of service may vary so consult RATP before you travel.
• Can I store my luggage somewhere while using my Paris Pass?

  Yes! We have partnered with Stasher and Paris Pass holders can store luggage or bags while exploring the city. Exclusive to Pass holders only, bookings can be made online here and use the code PARISPASS for 15% off. 

Safety Of Buying Online

• If I buy online, how will I get my pass

  You can choose to have your Paris Pass delivered to you before you travel, however you must allow 10-15 working days from your order date for the delivery.
  
  Alternatively, you can opt to collect your order once you arrive in Paris.
  
  The Paris Pass collection point is:

  During weekends: 

  Big Bus Ticket Shop
  11 Avenue de L'Opera
  75001 Paris

  Opening hours: Friday – Sunday: 09.00 - 18.00

  During weekdays: 

  Big Bus Paris
  17 quai de Grenelle
  75015 Paris

  Opening hours: Monday – Thursday: 09.00 - 12.00

  
  
  For more information - Check out Shipping & Collection Page

• What payment options do you accept on your website

  We accept Visa, MasterCard, Delta/Connect.

• Is it safe to buy the Paris Pass online

  Yes. We use secure encryption functionality to ensure your personal details are kept safe and unobtainable by others when buying online.
  
  Once the transaction is processed this functionality deletes your card number from our records, so there is no way that anyone can access the number through our website.
  
  We also use McAfee Hacker Safe software and a popular card processer SagePay to ensure our customers details are as safe as possible.

Christmas & New Year

• Can I use the Paris Pass over the Christmas period and New Year

  Yes. However, please be aware that some Paris Pass attractions and transport networks may operate restricted opening times or close for business during the Christmas and New Year period.

  Customers are advised to contact attractions before visiting to confirm opening times, and to avoid 25th December when planning your Paris Pass usage. Your Paris Pass will be valid for the consecutive days purchased even if you are unable to use the pass on one or more of those days.